Frequently Asked Questions
Question 1.What makes the WINNING PROCESS unique in the promotional arena?
ANSWER:
Firstly, it is a "real time" promotional tool whereby claimants and the promoters of a competition can see, via the internet, information as to the status and progress of their involvement in the promotion.For the claimant, they are informed of the progress of their claim from its receipt to its despatch including its timing. This helps reduce claimants' concerns such as "Was my claim received?" and, "When can I expect to receive it?" for example.
Secondly, the promoter(s) can see immediately how well
the promotion is running in terms of how many claims are being lodged and where
those claims are coming from. Importantly, the promoter can see if there are
any areas which may need improvement to satisfy their own objectives such as -
"Are there unacceptable delays in despatching "verified" winners' prizes?" or
"Is this being well received by our customers?" or "Which retail groups are
supporting the promotion best?"
Customer
service personnel have immediate access to data which enables them to reliably
respond to claimant questions and/or confirm the claimants' details should the
need arise.
They often say that "Knowledge is Understanding", and
the information system within the WINNING PROCESS reduces the dissatisfaction
levels for the public and enhances the promotion's impact for the promoter by
providing that "promotional knowledge".
Question 2.
What
does "Verified" mean?
ANSWER:
Naturally, everyone enters a promotion
in order to take advantage of the "promotional offer" available and, sometimes,
they may lose sight of the need to meet the Terms and Conditions of that
promotion. It's a part of human nature - we are not all perfect.
The WINNING PROCESS helps the
claimant and the promoter be confident that (a) they, the claimants, are doing
everything right to receive the offer the promotion promises and, (b) that only
those who "play by the rules" do get the promotional reward(s) available.
The advantage of having a reliable
and secure "third party" arbitrate over the verification of promotional claims
is that you have an independent party using objective criteria in a transparent
and open way to operate the promotion.
In today's stringent economic climate, promotional dollars are limited and customers want their fair share of what's on offer and the promoter wants to see value for their money. This is what the WINNING PROCESS can provide - you see, it's VERIFIED.
QUESTION 3.
What do
you mean by "7 day turnaround time"? Isn't this an industry "pie-in-the-sky"
statement?
ANSWER:
It may be for some businesses but, for
the WINNING PROCESS, our last Cashback promotion averaged a seven day
processing time frame from receipt of a claim to the despatch of the cashback
payment. Not each and everyone of course! That would be almost impossible to
achieve. However, the WINNING PROCESS thoroughly works through the process with
the promoter, establishes systems and processes to match agreed KPIs, liaises
extensively with others at the commencement of the promotion - with an
impressive end result to the delight of all participants!
Question 4.
What
are the elements required by the WINNING PROCESS to achieve these results and
does it apply to every promotion?
ANSWER:
Planning, planning and more planning!
Data, data and more data!
We are not alone!
- nor is the promoter and neither is the public!
The WINNING PROCESS does NOT MAKE EVERYTHING PERFECT. It
is a unique web-based system customised to meet the promoter's requirements,
the type of promotion desired and, provides information in REAL TIME. It
communicates quickly and easily to participants and uses current technology to
allow reporting and monitoring for promoters. Most importantly, it informs the
claimant about what has happened and what will happen and when it will happen. What more can you for?
Question 5.
Is the
WINNING PROCESS limited to cashbacks and gift promotions?
ANSWER:
Not at all. It can be used as a fulfilment
tool for product orders of all descriptions. By recording sales and
customer details, the WINNING PROCESS can be a major component of the delivery
process, or even, the whole process!! - it even provides "real time" stock
reports and low stock re-order alerts!
It can also be used as a loyalty reward tool
for customers, clients and sales consultants depending on what you want to
achieve.
It even has the capacity to raise, assign, record and report on issues and queries which may arise during the course of the promotion.
